Key Account/Category Manager
Description
We have a fantastic new senior level role for a long established homeware business.
The role will be responsible for agreeing and enacting the strategic plans to achieve long-term sustainable, profitable growth for their most important customers and the company.
This role is central to building relationship and reputation within the homewares market. An essential team role, requiring excellent communication, influencing, delegation, and problem-solving skills to deliver outstanding results.
You will be responsible for:
• Exceeding customer expectations through turning an in-depth understanding of both business’s needs, product ranges and the wider homewares market into clear, actionable plans.
• Deepening relationships with the customer and manage key stakeholders through regular meetings and effective communication. Ensure that the business exceeds its customers’ credibility and trust expectations.
• Working together with Product and Design teams to development winning product ranges that are loved by shoppers, secure customer selection and maximise profitable sales jointly.
• Negotiating product and pricing details and ensure commercial targets are met.
• Ensuring the business continues to innovate ahead of its competitors and is seen as the clear choice for the customer.
• Undertaking gap analysis and identify opportunities to introduce new products, including promotional opportunities.
• Communicating customer feedback to the team on product design, specifications, innovation, and costing.
• Supporting internal and customer critical paths to achieve ‘on time in full’ deliveries to the customer.
• Ensuring account administration is completed accurately and effectively, supporting the requirements of the customer and internal stakeholders.
• Creating the flow of open and relevant communication to enable effective decision taking.
• Ensuring the team continue to be developed and coached to become more effective.
• Fostering the culture, with entrepreneurialism and quality at its cornerstone. Encourage the greater use of insight to fuel decision-making.
• Being an active and, always, proactive member of the team, facilitating enhanced performance.
• Have an overall understanding of the operating environment and how changing conditions may affect the business.
• Lead, develop, motivate, and mentor the cross functional internal customer team to achieve and exceed business goals.
KEY SKILLS
• An excellent communicator at all levels and mediums.
• Strong commercial acumen, including negotiation and project management.
• Networking and relationship building.
• The ability to organise and prioritise effectively to meet tight deadlines
• Confident with excel.
ATTRIBUTES
• Engaging and passionate.
• Motived to succeed and confident.
• Creative.
• Logical thinker and problem solver.
• Consistent and self-disciplined.
• A listener and team player.